Senior Service Designer

Remote USA

Softrams is one of the fastest growing Digital Services firm in the Washington Metropolitan regions crafting human centered, empowering digital services with focus on HX, AI, Cloud, DevOps and Cyber Security. Offices in Leesburg VA, Baltimore MD and Plano TX and teams across USA.

1. Recognized as one of the Top Workplaces in Technology (2021)

2. INC 5000, Fastest growing companies in America (2nd year in a row)

3. Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area

4. 2020 NXT UP - Top Federal Emerging Technology and consulting firms

5. 2020 Inaugural DC Metro’s Most Successful Companies

6. 2020 Washington Technology Fast 50

7. NVTC Tech 100 (2019, 2020)

Softrams, an award-winning healthcare technology company, is looking for an experienced, ambitious, Senior UX Designer with experience in building engaging, user-friendly web and mobile applications. The ideal candidate will have knowledge of the health IT field and experience working with DevOps teams to iteratively develop the product vision.

Join The Team

We are looking for a Senior Service Designer to join our Human Experience (HX) team to guidediscovery, exploration, build, and evaluation of transformative federal services and products.

Public Trust Clearance

This role requires the hired candidate to go through public clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is a must to be eligible to qualify for public trust clearance sponsorship.

Benefits and Perks

· 65%-75% company sponsored (including dependents) premiums towards Medical, Dental & Vision Insurance. 100% employer sponsored STD, LTD & Life Insurance (min $100K). Voluntary Life insurance option available.

· Retirement 401(k) Plan with employer matching. Immediate vesting.

· Vacation & Sick leaves

· Discretionary Bonus, Spot awards, Gifts, Tenure based rewards.

· Company sponsored role based certifications/trainings.

· Monthly Doordash DashPass subscription.

· Group discounts via LifeMart ADP

Work Location

We do have great open collaboration physical office spaces in Leesburg VA and Baltimore MD for those of us that may prefer either short term or long-term physical spaces. However, Softrams is a 100% remote first team environment, and this role is a 100% remote opportunity within USA. Softrams works in eastern zone and standard work hours are 9 AM ET to 5 PM ET with flexibility around the start and end times based on the team needs.

About Softrams

Softrams is a Maryland & Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, Mobile Apps, DevOps, Big Data Analytics, Data Science, and Cyber Security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient and most importantly usable.

Softrams is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nation origin, sexual orientation, gender identity, disability or protected veteran status.

You will make a great fit, if you have:

5 or more years of experience in working in Service Design, Experience Design, CX, User Experience Research, or User Experience Design
Experience with planning, designing, coordinating, and facilitating human centered design (HCD) activities to include customers, agents, and business stakeholders
Deep understanding of diversity, equity, and inclusivity (DEI).
Experience in creating proposed or enhanced service models through the creation of journey maps, service blueprints, user flows, storyboards, protocols, etc.
Experience in defining product and service strategies for immediate, near-term, and long term
Experience in connecting service design vision and requirements to product design teams of researchers, designers, business analysts, and engineers
Strong collaboration in working with Business, Engineering, and Product Owners
Experience in advocating for design decisions using business logic and data
Experience in designing usable, accessible and empowering B2B and B2C services and products

On a day-to-day basis you will:

Work directly with stakeholder groups to include Customers (end users), agents (engaging directly with customers), business, client teams, scrum teams, Subject Matter Experts (SMEs), etc.
Establish best practices for working with stakeholders at the beginning of a program and throughout the service and/or product delivery lifecycle
Plan, design and execute research activities
Create artifacts and documentation that can be consumable by a broader audience
Meet regularly with Product Owners and product teams to align on product vision and strategy
Advocate for the Voice of the Customer (VoC) and the desired Customer Experience (CX)
Collaborate with teams to Identify service design initiatives and track them using Jira tickets
Lead and participate in group working sessions with researchers, designers, and business analysts
Create clarity and alignment on current state and future models by generating clear and accessible service and product design artifacts
Create prototypes of proposed services and/or products using digital tools and applications
Proactively review and understand existing product, environment, eco-system, information architecture, key user workflows
Review product analytics, customer service data and other sources to understand patterns, personas and key usage scenarios
Help team and agency stakeholders by providing insightful documentation that is accessible to broader audiences
Collaborate with researchers, designers and other team members
Participate and guide your team to participate in sharing lessons learned, new concepts, methods in learning events like brownbag sessions, DEMO Days and external events like meetups, conferences, and webinars

Additional requirements:

Samples of work that can show your familiarity with service design are required to be considered for this opportunity, this can be in the form of a presentation, case study, readout, etc.
Preference for those with experience around usability and building 508-compliant web applications.
Must have been a resident of the United States for at least 3 years in the most recent 5 years to qualify for public trust clearance.

Apply Here